How much is shipping if I purchase a product from Luda Avenue?
Shipping is free nationwide, for any orders or purchases from Luda Avenue over R599,99. Any order below this amount will incur a standard fee cost of R99,00 which will be added to your cart at checkout.
What shipping options are available?
Locally and throughout South Africa, orders are sent via courier and through various courier companies such as “The Courier Guy” , “Aramex” or “DHL” etc, which offer a range of timeous delivery options such as overnight, standard, air mail, international, domestic etc.
How long will my order take to be delivered?
Any order placed on Luda Avenue website or through the Luda Avenue Instagram page has a delivery time of between 1 and 5 business days. If you have not received your order after 5 business days please contact orders@ludaavenue.com
Is Luda Avenue able to ship internationally?
Absolutely! Luda Avenue is available for purchase in countries other than South Africa, however, a delivery arrangement and quotation will be sent before any international orders are confirmed for delivery. Please contact orders@ludaavenue.com if you require international delivery. Please also note that this could take anywhere from 5 to 45 business days to reach you, depending on your country.
How long your handling time will be between when an order is placed and when it gets shipped?
Any orders placed with Luda Avenue on a specific day before 20:00 will be packaged and booked into a courier to be sent out the next business day. The time between your order and confirmation and shipping will never exceed 2 business days. An update will be sent to you on the status and shipping of your order.
Any restrictions to where you can deliver (no P.O. boxes, not to specific areas, etc.)?
Luda Avenue prides itself in a speedy nationwide hassle free delivery, to your door. Please provide full addresses in order to avoid any delays. It is super important to name the road/house number as well as if the residence is a complex or a building (e.g a workplace/ officepark) as well as area codes need to be included in your delivery instructions. A cell phone number of the recipient must be added onto the order information in order for the courier to call upon arrival at the designated address given. Incorrect/ lack of information may delay your order. No deliveries to P.O boxes can be done, only addresses for home or business use will be accepted, where the order will be received by the purchaser.
What if my pyjamas don’t fit and I need to return them?
Due to the fact that Luda Avenue has provided a size chart on the website as well as on the Instagram page, any orders that do not fit/ need to be returned and changed for a different size- the purchaser will be fully liable to cover the costs of courier services back to Luda Avenue as well as the courier charge back to the purchaser.
Please note if the goods purchased are not returned to Luda Avenue in the same manner as originally sent to the purchaser (i.e brand new, not damaged in any way & tag still on) you will be fully liable for the replacement on the item at full cost including any courier fees incurred.